After launch, someone must answer when email breaks, the certificate expires or a line of copy must change. Serious website support is a contract: SLA, backup, security and what counts as an included tweak. Below is what should be written — and what usually stays out.

Site live with no clear owner?

Tell us what broke last time. We will scope support.

Websites and maintenance Maintenance and hosting

What the support contract should cover

  • Response SLA — business hours to first reply (and what counts as urgent).
  • Backup — frequency, retention and a restore test.
  • Security and SSL — certificate renewal and platform updates.
  • Small edits — text, photo, phone number; how many per month.
  • Monitoring — who is alerted if the site goes down.

That is different from “cheap hosting with nobody behind it”. A web design agency that maintains what it shipped knows where every access lives.

What is usually extra

  • New pages, redesigns or an online store
  • Ad campaigns and high-volume content
  • New integrations with software or WhatsApp API
  • Recovery after an attack with no active maintenance

Monthly scope details: website maintenance and hosting.

Next step

Send the site URL and what you need covered each month. Written proposal, 100% online.